Humanscale Corporation is voluntarily executing a program to replace all Dynamic Arm Long parts of the QuickStand Lite Workstation product (see image below) sold or distributed during the period of January 2015 through November 2018. The M8 Dynamic Long Arm can fail, which can cause the workstation to fall and pose a risk of injury to someone at or near the unit.
Please immediately contact Humanscale to receive a free Replacement Kit along with installation instructions. You can submit a ticket on Humanscale’s Support page: https://support.humanscale.com
Read the instructions or watch how to properly install the Dynamic Arm Long
Please have the following information ready to ensure the properly sending information for the Replacement Kit:
- Number of Replacement Kits needed
- Address where the replacement kits should be sent
We apologize for any inconvenience this may cause and thank you very much for your prompt attention to this replacement. Humanscale takes the health and well-being of our customers seriously, and is taking proactive steps to ensure your safety.
Frequently Asked Questions
Q. Why is Humanscale conducting this replacement program?
A. We are conducting this recall to maintain the quality of our product and prevent injuries.
Q. What is the problem with my QSL?
A. One of the arms of the QSL can fail causing the monitor or platform to fall posing a risk of injury.
Q. How is the firm conducting this recall?
A. We are providing a free replacement kit for parts in the QSL along with a set of instructions.
Q. How can I tell if my product is affected by the replacement program?
A. All models of the QSL are affected by this replacement program sold from January 2016 to November 2018.
Q. How do I participate in the replacement program?
A. Affected customers should submit a ticket on Humanscale’s Support page: https://support.humanscale.com. We will ship you a replacement kit along with instructions on how to repair the QSL.
Q. Will I be able to repair the product myself?
A. Yes. We will include complete instructions with the kit, as well as a telephone number to call if you have question about the replacement.
Q. I no longer have the receipt for the product. Can I still receive the replacement kit?
A. Yes. We will still send you a replacement kit without a receipt.
Q. How long will it take for me to receive the replacement kit?
A. Please allow 8-12 weeks from the date you contacted us. We apologize for any inconvenience this might cause.